Co-Managed IT Services
Your IT staff should not have to be experts in everything. NUPC Technology provides co-managed IT services to businesses in Venice, Sarasota, North Port, and surrounding areas, working alongside your internal team on the projects, escalations, and routine tickets you assign while your people keep strategic control.
INTEGRITY | CONFIDENTIALITY | RELIABILITY | PEACE OF MIND
INTEGRITY
CONFIDENTIALITY
Reliability
PEACE OF MIND
The Challenge
Your IT team is stretched, and hiring is not the answer.
Your IT manager is buried in password resets while the server migration slips another quarter. When your one IT person takes vacation, everyone holds their breath.
Hiring a second technician means months of recruiting and training for skills you may only need occasionally. You do not want to replace your team. You want to give them backup.
The Solution
Specialist Skills When You Need Them
NUPC Technology brings project, security, and infrastructure expertise your team can call on for specific work, without adding permanent headcount for skills used a few times a year.
Overflow and Escalation Support
Routine tickets and escalations you assign are handled by our staffed helpdesk, Monday through Friday, 8:30AM – 5:00PM ET, with initial-response targets by service tier defined in your agreement.
Your Team Stays in Charge
You decide what to hand off. Tools and documentation remain accessible to your staff, and everything we build is written down so institutional knowledge stays with your business.
What Co-Managed IT Services Include
You choose which of these NUPC Technology takes on:
Project Delivery
Migrations, upgrades, and rollouts scoped, scheduled, and delivered with status updates, so projects move forward while your team keeps daily operations running.
IT Documentation
Network maps, asset inventories, and runbooks your team keeps and can use, so troubleshooting does not depend on one person’s memory.
Infrastructure Assessments
A review of your systems with prioritized findings, so your team knows which risks and improvements to address first.
Helpdesk Overflow
Staffed helpdesk support for the tickets you assign, Monday through Friday, 8:30AM – 5:00PM ET, with after-hours emergency support by phone under separate terms.
Layered Security Services
Managed antivirus, firewall administration, patching, and email protection coordinated with your team’s existing tools and policies.
Onboarding & Offboarding
Microsoft 365 and Google Workspace account setup for new hires and secure removal of access for departing employees, on the schedule your business sets.
Vacation & Absence Coverage
Planned coverage when your IT staff are out, so support continues and nothing waits for someone to return.
